Phew! We have just finished unloading beds, tables, lamps and the rest from the Independent Hotel Show at Olympia in London (it was on the first floor so even more exhausting). This was the first of its kind and in my view it was a huge success.

Overall, what came through, from suppliers, attendees and the regular seminars, was that in times of austerity, service and quality matter more than ever when staying in hotels. No one is going to want to spend well-earned cash without having the most fabulous experience. It doesn't have to be grand but it does have to be special—from the coffee (and coffee filter) on the side table to the bed linen and shampoo in the bathroom.

What impressed me most was that everyone was really engaged. This was a relatively small event but attendees came from all over the UK and were keen to see how they can provide the best possible experience for their customers.  In spite of the apparent economic meltdown, everyone seemed very upbeat—they are investing in the best to provide the best.

At the end of the two days, we felt it was such a success that we have already booked again for next year!


 -Martin Betts